ck43's Privacy Policy

Section 01

Introduction & Scope

ck43 is a trusted online betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how ck43 collects, processes, stores, and protects the personal data of users of its website, mobile platform, and related services ("Platform").

By using this Platform, you agree to the terms of this Policy. If you have any questions about any part of this Policy, please contact our support team.

ck43 believes that data privacy is a fundamental right. That is why we maintain full transparency in how we collect and process your data.

Section 02

What Data We Collect

While you use the ck43 Platform, we may collect the following types of data. The amount and type of data depends on how you use the Platform.

2.1 Data You Provide Directly

When you create an account or contact us, you provide certain data yourself. This includes:

• Full name, date of birth, and contact details (email, phone number)
• Account login credentials (username and password)
• Documents required for identity verification (national ID card or passport)
• Financial transaction details (deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer)
• Information provided when contacting our support team

2.2 Automatically Collected Data

When you browse or use the ck43 Platform, we automatically collect certain technical data, such as:

• IP address and device information (operating system, browser type and version)
• Log data (access times, pages viewed, click patterns)
• Data obtained from cookies and similar tracking technologies
• Gaming activity history and preference-related data
• Unique identifier information for the device used

2.3 Data Received from Third Parties

We may sometimes receive data from trusted third parties for the purpose of identity verification and fraud prevention. This data is used only for legitimate purposes and is subject to the privacy policy of the collecting party.

Section 03

Use & Purpose of Data

ck43 uses collected data only for specific, lawful, and transparent purposes. We never misuse your data or use it for any purpose that has not been disclosed to you.

3.1 Service Operation & Improvement

• Account creation and management, login verification
• Processing financial transactions and storing transaction history
• Testing and improving Platform functionality
• Personalising new features and gaming experiences

3.2 Security & Legal Compliance

• Identity verification and age confirmation (21+ age verification)
• Prevention of fraud, money laundering, and other illegal activities
• Protecting Platform security and defending against cyber attacks
• Meeting applicable legal obligations

3.3 Customer Service

• Providing 24/7 live chat and email support
• Resolving complaints and issues
• Notifying users about important Platform updates

3.4 Responsible Gaming

ck43 prioritises responsible gaming. To that end, we may monitor your gaming activity and, where harmful patterns are identified, provide assistance.

Section 04

Cookies & Tracking Technologies

The ck43 Platform uses cookies and similar technologies. Cookies are small text files stored on your device that help the Platform remember your preferences and improve your experience.

4.1 Types of Cookies

• Essential cookies: Required for the core operation of the Platform — without them, the service does not function.
• Performance cookies: Collect usage statistics about the Platform, which help us improve our service.
• Functional cookies: Remember your language preferences and login details.
• Analytics cookies: Used to analyse user behaviour in order to improve the Platform experience.

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Note, however, that disabling certain essential cookies may prevent some Platform features from working correctly.

Section 05

Data Sharing & Disclosure

ck43 never sells your personal data and does not transfer it to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted service providers who carry out specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure. These parties act only on our instructions and may not use your data for their own purposes.

5.2 Legal Obligations

We may be legally required to disclose certain data on the basis of a court order, legal notice, or a valid request from an authority. In such cases, we provide only the minimum data necessary.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. In such circumstances we will notify you in advance, and the new party will provide protections equivalent to this Policy.

Section 06

Data Storage & Security

ck43 places the highest priority on the security of your data. We have implemented industry-standard security measures that protect your data from unauthorised access, alteration, and destruction.

6.1 Technical Safeguards

• All data transfers secured through SSL/TLS encryption
• Credential protection through password hashing and encryption
• Regular security testing and vulnerability assessments
• Firewall and intrusion detection systems

6.2 Organisational Safeguards

• Strict access controls — only authorised staff may access data
• Regular data protection training for staff
• Rapid response plan in the event of a data breach
• Security assessments of third-party service providers

6.3 Data Retention Period

We retain your data for as long as necessary for the purposes described in this Policy or as required by legal obligations. Even after an account is closed, certain data may be retained for a specified period for legal reasons.

Section 07

Your Data Rights

As a ck43 user, you have the right to control your own data. Your main rights are described below:

To exercise these rights, please contact our support team. We will process your request as quickly and appropriately as possible.

Section 08

Protection of Minors' Data

ck43's services are for users aged 21 and above only. We do not knowingly collect any personal data from anyone under the age of 21. We use age verification methods during the registration process.

If we become aware that data from a minor has been collected inadvertently, we will immediately delete that data and close the associated account. If a parent or guardian has concerns about a minor's data, please contact us.

Section 09

Policy Changes & Updates

ck43 may update this Privacy Policy from time to time — due to technical changes, legal obligations, or service improvements. When any significant change occurs, we will:

• Publish the updated policy on this page
• State the date of the change
• Notify users by email in the case of significant changes

If you continue using the ck43 Platform after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend checking this page regularly.

Section 10

International Data Transfers

ck43 is an international platform and your data may be stored and processed on servers located in various countries. We ensure that any such international data transfers are protected through appropriate security measures and that the privacy of your data is maintained.

Even though different countries have different data protection laws, ck43 always ensures the high standard of protection described in this policy.

Section 11

Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact our support team:

• 24/7 Live Chat — Support available in Bengali and English
• [email protected]

We will process any data-related request you have as quickly and carefully as possible. Your privacy at ck43 is of the utmost importance to us.